Flight Cancellation Guide: Your Options When It Happens
The airline just cancelled your flight. Here is what to do in the next 15 minutes to end up on the best available alternative.
When a cancellation is announced, most passengers head straight for the customer service desk. The line grows by the minute. The passengers who do best are the ones who call the airline and work the app at the same time.
Do these three things immediately
First, get in the queue at the counter - it is your fallback. Second, open the airline app and look for automatic rebooking. Third, call the reservations line, or better, call the airline's international number, which is often less busy.
Airlines like United and American have shifted rebooking into the app, but the app usually shows only the airline's own flights. A phone agent can put you on partner airlines under interline agreements.

Ask for the specific alternatives you want
Do not ask for the next available flight. Look up the schedule yourself first - Google Flights or FlightAware works well - then ask specifically for that flight, including via partner carriers.
For a cancelled LAX to London on British Airways, an agent can often put you on the American Airlines equivalent from LAX, or reroute you through Dublin on Aer Lingus. You need to ask.
What compensation you might get
In the EU and UK, cancellations announced with less than 14 days notice can trigger EU261 compensation of 250 to 600 euros unless caused by extraordinary circumstances like severe weather or ATC strikes.
In the US, there is no automatic cash compensation, but overnight cancellations usually include a hotel voucher, meal vouchers, and rebooking on the next available flight at no charge.
Frequently asked questions
Can I refuse the rebooking and take a refund?
Yes, always. If the airline cancelled, you are entitled to a refund even if they offer to rebook you.
What about my hotel or connection I booked separately?
Airlines are not responsible for connections or accommodation booked separately. This is what travel insurance is for.
In summary
If you take one thing from this guide, it's this: the more prepared you are before you travel, the fewer decisions you have to make when you're tired and jet-lagged. Bookmark this page and check the update date before your next trip.
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