Refund & Cancellation Policy

Express General is a travel knowledge publication. We do not sell flights, accommodation, insurance, or travel-related services on our website. As a result, most of what travellers call a 'refund policy' does not apply to us in the traditional sense.

This policy covers the limited paid services we do offer, such as future paid editorial products or partnerships, and clarifies what to do if you need a refund for a third party service you purchased elsewhere.

Where Express General offers a paid service directly - for example a paid research report, a paid newsletter tier, or a subscription product - full refund terms will be published on the checkout page for that specific service.

As a default, we offer a 14 day satisfaction guarantee on any paid digital product purchased directly from us, provided the request is made in writing and the product has not been substantially consumed. Refunds are issued to the original payment method within 10 business days.

Newsletter subscriptions are free and can be cancelled at any time via the unsubscribe link at the bottom of any newsletter email. Cancellation is immediate.

If you purchased a flight, hotel, insurance policy, or other travel service from a third party after reading a guide on Express General, you must request any refund directly from that third party. Express General is not a party to those transactions and cannot process refunds on their behalf.

Our editorial guides may explain how to request such refunds effectively, but the ultimate decision rests with the seller and the applicable regulations (US DOT rules, EU261, UK261, and similar frameworks).

Please contact us before initiating a chargeback with your bank or card issuer. In most cases we can resolve the issue directly, faster, and without the administrative burden of a chargeback dispute.

For questions about this document, email legal@expressgeneral.com or write to Express General LLC, 1200 10th Ave S Ste 30, Great Falls, MT 59405, US.