About
A travel knowledge base built for the real questions travellers ask.
Express General exists to give clear, fast answers to the practical problems every traveller runs into - from ticket changes to visas to what to do when a flight is cancelled.
Our mission
Solve the question, then step out of the way.
A traveller lands on our site with something specific in mind - a name correction, a transit visa question, whether their carry-on will fit on a Ryanair flight. Our job is to answer that in the first paragraph, then explain the rest in a way they can actually use.
We are not a booking site. We do not sell flights, insurance, or accommodation. We are an independent publication that exists to make travel less confusing.
Editorial philosophy
Practical over poetic.
The travel writing industry has plenty of scenic prose and personal narrative. Very little of it helps someone standing at a check-in counter with a spelling error on their ticket. That's the space we work in.
We write short introductions, use short paragraphs, and prefer specific numbers over vague comparatives. "45 to 75 euros" is more useful than "some airlines charge more."
How we research
Primary sources, then sanity checks.
Every article starts with primary sources - the airline's own fare rules, the country's consular website, the airport authority. We cross reference with recent traveller reports on r/travel, FlyerTalk, and the Points Guy for real-world edge cases.
Regulations change. Airlines revise fees. What was true last year may not be true tomorrow. Every article shows the month and year it was last updated, and we prioritise rewrites when regulations shift, like the UK ETA rollout in 2024 or the EU ETIAS launch.
Simplicity matters
Because you are probably reading on a phone.
Most of our readers arrive from a search on a mobile device, often in an airport. Long, rambling articles waste their time. Our style guide caps articles around 1,000 to 1,500 words unless the topic demands more.
How we update
Quarterly reviews, plus event-driven revisions.
Every article is scheduled for review at least once per quarter. In addition, we track airline announcements, regulatory changes, and reader feedback. When something changes, we revise the article and mark it with a new update date.